Privacy Policy

1. Introduction

This Privacy Policy describes how ForgeHost collects, uses, and protects personal information when you use our website and hosting services. We are committed to handling your data responsibly and transparently.

By using our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please discontinue use of our services.

2. Data We Collect

In order to provide and improve our services, ForgeHost may collect the following types of information:

• Account information: Such as your username, email address, and password when you create an account.
• Billing-related data: Payment details and transaction history required to process subscriptions and invoices. Payment processing is handled by third-party providers and ForgeHost does not store full payment card details.
• Technical data: Such as IP addresses, server logs, and usage data necessary to deliver, maintain, and troubleshoot our hosting services.

We only collect information that is necessary to operate our platform and provide you with the services you have requested.

3. How We Use Data

The information we collect is used for the following purposes:

• To provide, operate, and maintain our hosting services and your account.
• To communicate with you regarding your account, support requests, and service updates.
• To process billing, payments, and invoicing related to your subscriptions.
• To detect, prevent, and address abuse, fraud, or technical issues.
• To improve our platform and develop new features based on general usage patterns.

4. Data Sharing

ForgeHost does not sell, rent, or trade your personal data to third parties.

We may share limited information only when it is necessary to provide our services, such as with payment processors to handle billing, or with infrastructure providers to deliver hosting functionality. In all cases, shared data is limited to what is strictly required for the purpose.

We may also disclose information if required to do so by law or in response to valid legal requests from public authorities.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security reviews.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purposes described in this policy, including providing services, complying with legal obligations, and resolving disputes.

When your data is no longer needed, it will be securely deleted or anonymized within a reasonable timeframe.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When significant changes are made, we will notify users through our website, email, or Discord community.

Continued use of our services after any updates constitutes your acceptance of the revised policy.

8. Contact

If you have any questions or concerns about this Privacy Policy or how your data is handled, you can reach us through the following channels:

• Discord: Join our community server for real-time support and inquiries.
• Email: Reach us at support@forgehost.gg for privacy-related questions.