Refund Policy

1. Introduction

This Refund Policy outlines the conditions under which refunds may or may not be granted for ForgeHost hosting services. We aim to be fair and transparent in handling refund requests while maintaining the sustainability of our platform.

By purchasing any ForgeHost service, you acknowledge that you have read and understood this policy.

2. General Policy

All payments made for ForgeHost hosting services are non-refundable once the service has been provisioned and your server has been deployed.

This applies to all subscription plans, renewals, and upgrades. We encourage users to review plan details carefully before completing a purchase. If you have questions about a plan, please reach out to our support team before subscribing.

3. Same-Day Exception

ForgeHost may grant a refund under the following limited circumstances:

• The payment was made in error (such as a duplicate charge or accidental purchase).
• The user contacts our support team on the same calendar day as the payment.
• The hosted service has not been significantly used or modified.

Same-day refund requests are reviewed on a case-by-case basis and are granted at ForgeHost's sole discretion. Submitting a request does not guarantee approval.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

• The hosting service has already been used, accessed, or configured by the user.
• The account has been suspended or terminated due to a violation of our Terms of Service.
• The user failed to cancel a recurring subscription before the next billing cycle.
• The request is made more than 24 hours after the original payment.
• The user is dissatisfied with game server software, mods, or plugins not provided by ForgeHost.

It is the user's responsibility to manage their subscriptions through the billing panel, including cancellations and renewals.

5. Refund Method

If a refund is approved, it will be processed using the original payment method. Depending on your payment provider, refunds may take several business days to appear in your account.

ForgeHost does not offer refunds in the form of account credits, alternative payment methods, or transfers to third parties.

6. Changes to This Policy

ForgeHost reserves the right to update this Refund Policy at any time. Changes may reflect adjustments to our billing practices, service offerings, or operational needs.

When significant changes are made, we will notify users through our website, email, or Discord community. Continued use of our services after any updates constitutes acceptance of the revised policy.