Service Level Agreement

1. Introduction

This Service Level Agreement ("SLA") describes the service availability expectations for ForgeHost hosting services. It applies to all active hosting plans and outlines how we approach uptime, maintenance, and platform reliability.

This SLA is intended to set transparent expectations rather than contractual guarantees. ForgeHost is an early-stage platform and our infrastructure is continuously improving.

2. Service Availability

ForgeHost aims to provide reliable and consistent hosting services. We invest in enterprise-grade hardware, DDoS protection, and redundant systems to minimize service disruptions.

However, service availability is provided on a best-effort basis. While we work toward high uptime, we do not guarantee a specific uptime percentage. Factors outside our control — such as upstream network outages, DDoS attacks beyond mitigation capacity, or hardware failures — may temporarily affect availability.

Service status and incident updates are published on our status page at status.forgehost.gg.

3. Maintenance

To keep our infrastructure secure, stable, and up to date, ForgeHost may perform maintenance that temporarily affects service availability. This includes:

• Scheduled maintenance: Planned in advance and communicated through our Discord server and status page. We aim to schedule maintenance during low-traffic periods whenever possible.
• Emergency maintenance: Unplanned interventions required to address critical security vulnerabilities, hardware failures, or other urgent issues. These may occur without prior notice.

During maintenance windows, hosted servers may be temporarily unavailable or experience degraded performance. We work to minimize the duration and impact of all maintenance activities.

4. Limitations

ForgeHost operates with transparency in mind. The following limitations apply to this SLA:

• No guaranteed uptime percentage is provided. Uptime targets are goals, not commitments.
• No automatic compensation or service credits are issued for downtime events.
• Downtime caused by scheduled or emergency maintenance is not considered a service failure.
• This SLA does not apply during beta testing periods, free trials, or promotional offers.

If you experience prolonged or recurring service issues, we encourage you to contact our support team so we can investigate and resolve the matter.

5. Responsibility

ForgeHost is responsible for the availability and performance of its core hosting infrastructure. However, we are not responsible for issues caused by:

• User configurations: Server settings, plugins, mods, or scripts installed or modified by the user that cause instability or crashes.
• Third-party software: Bugs, vulnerabilities, or performance issues in game server software, modpacks, or external tools not maintained by ForgeHost.
• External network issues: Connectivity problems between the user's network and our datacenter, including ISP outages or routing issues beyond our network edge.
• Force majeure: Events beyond reasonable control, including natural disasters, power grid failures, or large-scale internet disruptions.

6. Changes to This SLA

ForgeHost reserves the right to update this Service Level Agreement at any time. Changes may reflect improvements to our infrastructure, adjustments in service policies, or evolving platform capabilities.

When significant changes are made, we will notify users through our website, email, or Discord community. Continued use of our services after any updates constitutes acceptance of the revised SLA.